Frequently Asked Questions (FAQ) for ZenJackets
Welcome to ZenJackets’ FAQ page! Here, we address common questions to ensure a seamless shopping experience. If you have additional queries, feel free to contact us at zenjackets12@gmail.com or +447466961127:
1. What Types of Leather Jackets Do You Offer?
- Variety: We specialize in a range of leather jackets, including motorcycle jackets, bomber jackets, vintage styles, and more.
- Customization: Some jackets offer customization options, like sizing and detailing, to suit your preferences.
2. What Sizes Are Available for ZenJackets?
- Size Range: We offer jackets in sizes ranging from XS to 3XL. Please refer to the size chart on each product page for specific measurements.
- Custom Sizing: For custom-sized jackets, please contact us at zenjackets12@gmail.com before placing your order.
3. How Do I Place an Order?
- Easy Ordering: Browse our products, select your size and preferences, add items to your cart, and proceed to checkout.
- Payment: We accept major credit cards, PayPal, and other secure payment methods for a safe transaction.
4. What Payment Methods Are Accepted?
- Credit/Debit Cards: We accept Visa, MasterCard, and American Express.
- PayPal: You can also pay securely via PayPal.
- Bank Transfer: For bulk or wholesale orders, we offer bank transfer options. Contact us for details.
5. Can I Track My Order?
- Tracking Information: Once your order ships, we will send you an email with a tracking number and link.
- Order Status: Log in to your account on ZenJackets to check the status of your order anytime.
6. What Are the Shipping Options and Delivery Times?
- Standard Shipping: Takes 7–10 business days.
- Express Shipping: Available for faster delivery within 3–5 business days. Additional charges apply.
- International Shipping: Available, with delivery times varying by country.
7. Do You Ship Internationally?
- Global Shipping: Yes, we ship worldwide. Delivery times and customs charges may vary by country.
8. How Can I Initiate a Return or Exchange?
- Return Process: To start a return, email us at zenjackets12@gmail.com within 30 days of receiving your order.
- Exchanges: Exchanges are available for items in their original condition. For defective items, contact us within 7 days for a replacement.
9. What Is Your Return Policy?
- 30-Day Return: Items can be returned within 30 days if unused and in original condition.
- Refunds: Once we receive and inspect your return, we will process the refund to your original payment method within 5–7 business days.
10. How Can I Contact Customer Support?
- Email: zenjackets12@gmail.com
- Phone: +447466961127
- Our support team is available Monday to Friday, 9:00 AM to 6:00 PM (GMT).
11. Do You Offer Custom Jackets?
- Customization: Yes, we offer custom sizing and personalization on selected jackets. Email us with your requirements before ordering.
12. Are Your Jackets Genuine Leather?
- Quality Assurance: Yes, all our leather jackets are crafted from genuine leather unless otherwise stated. We also offer faux leather options upon request.
13. What If I Receive a Defective or Incorrect Item?
- Immediate Assistance: If you receive a damaged or incorrect item, please email us at zenjackets12@gmail.com within 7 days. We will arrange a replacement or refund.
14. How Can I Care for My Leather Jacket?
- Care Tips: Store your leather jacket in a cool, dry place and avoid direct sunlight. Use a leather conditioner periodically to maintain its texture.
- Cleaning: Spot clean with a damp cloth. Professional leather cleaning is recommended for thorough cleaning.
15. Do You Offer Wholesale or Bulk Orders?
- Bulk Orders: Yes, we offer wholesale pricing for bulk orders. Contact us at zenjackets12@gmail.com or call +447466961127 for details.
16. How Can I Cancel or Modify My Order?
- Order Changes: Orders can be modified or canceled within 24 hours of placement. Email us immediately if you need to make changes.
- Post-Dispatch: After dispatch, changes are not possible, but you can initiate a return upon receipt.