Order Status Information for ZenJackets
Thank you for shopping with ZenJackets! We aim to make tracking your order status easy and transparent. Below is detailed information on how to check the progress of your order, as well as whom to contact if you have questions. For further assistance, you can reach out to us at zenjackets12@gmail.com or +447466961127.
1. How to Check Your Order Status
- Order Confirmation: After placing your order, you will receive an email confirmation with your order number and details.
- Account Login: If you created an account at checkout, log in to your ZenJackets account. Go to the “My Orders” section to view your current order’s progress, history, and estimated delivery date.
- Guest Orders: If you checked out as a guest, you can still track your order using the “Track My Order” link provided in your confirmation email. Simply enter your order number and email to check the status.
2. Order Processing Stages
- Order Received: Once your order is placed, it is marked as “Order Received.” At this stage, we verify your order and payment.
- Order Processing: During this stage, we confirm item availability and prepare your order for shipment. Processing may take 1-3 business days.
- Shipped: When your order leaves our warehouse, you will receive a shipping confirmation email with a tracking number. At this stage, the order is on its way to you.
- Out for Delivery: Your order is in transit to your location and will be delivered soon. You can track the estimated arrival time using the tracking link.
- Delivered: The order has been successfully delivered to your specified address. If you haven’t received it despite this status, please contact us immediately.
3. Tracking Information
- Tracking Number: You will receive a tracking number via email once your order is shipped.
- Tracking Link: The email will include a direct link to the courier’s website, where you can view your package’s real-time location and estimated delivery date.
- Updates: Tracking details are updated regularly. If you don’t see updates, it may take a few hours for new information to appear in the courier’s system.
4. Common Order Status Issues
- Order Delay: Sometimes, due to high demand or unforeseen circumstances, an order may take longer to process. If your order is delayed, we will notify you via email.
- Tracking Not Updating: If tracking information is not available or doesn’t update within 48 hours, please contact our support team at zenjackets12@gmail.com for assistance.
- Incorrect Tracking: In rare cases, tracking may display an incorrect location or delivery date. We recommend waiting a few hours to see if the status corrects itself or reaching out to us for help.
5. Changing or Canceling an Order
- Order Modification: If you need to change details, like the shipping address or product options, please email us within 24 hours of placing your order. We’ll do our best to accommodate changes, but modifications may not be possible if the order has already shipped.
- Order Cancellation: To cancel an order, contact us at zenjackets12@gmail.com within 24 hours. Once the order is processed or shipped, cancellation is no longer possible, but you may return the item upon receipt according to our return policy.
6. Lost or Missing Orders
- Order Not Received: If your order has been marked as “Delivered” but you have not received it, check around your delivery location or ask neighbors if they received it by mistake. If it’s still missing, contact our team within 48 hours of the delivery confirmation.
- Replacement Orders: For verified lost or undelivered items, we can arrange a replacement or initiate a refund. Please email zenjackets12@gmail.com with your order number and details.
7. Contacting Customer Support
- Email: zenjackets12@gmail.com
- Phone: +447466961127
- Availability: Our support team is available Monday to Friday, 9:00 AM to 6:00 PM (GMT). For urgent inquiries, we recommend calling us directly.