At ZenJackets, we prioritize customer satisfaction. Our Return & Refund Policy is designed to ensure you have a smooth experience if you’re not fully satisfied with your purchase. Please review the following guidelines, and don’t hesitate to contact us for any assistance.

1. Eligibility for Returns

  • Return Period: Items are eligible for return within 30 days of delivery. After this period, we are unable to process returns.
  • Condition: Items must be unused, unworn, and in the original packaging, with all tags and labels intact. Items that show signs of wear, damage, or alterations are not eligible.
  • Exclusions: Customized products, final sale items, and gift cards cannot be returned.

2. Return Process

  • Initiate a Return: Email us at zenjackets12@gmail.com or call us at +447466961127 to start a return. Please include your order number and reason for return.
  • Return Authorization: Our team will review your request and provide a Return Authorization (RA) number and return address if approved.
  • Shipping Back the Item: Pack the item securely and ship it to the provided return address. Ensure to include the RA number on the return label.

Note: Customers are responsible for return shipping costs unless the return is due to a product defect or error on our part.

3. Inspection & Approval

  • Inspection Process: Once we receive your returned item, it will be inspected to ensure it meets our return requirements.
  • Approval Notification: We will notify you via email once the return is approved. If the item does not meet the eligibility criteria, we will contact you regarding next steps.

4. Refunds

  • Refund Processing: Approved returns will be refunded to the original payment method. Refunds typically take 5–7 business days after the return is processed.
  • Partial Refunds: If items show minor signs of use or are returned outside the return period, we may issue a partial refund at our discretion.
  • Shipping Fees: Original shipping fees are non-refundable, except in cases where the return is due to our error (e.g., incorrect item sent).

5. Exchanges

  • Exchange Requests: For a different size or style, initiate a return as per the process above and place a new order for the desired item. This ensures faster processing and availability.
  • Defective/Incorrect Items: For exchanges due to defects or incorrect items, contact us at zenjackets12@gmail.com within 7 days of delivery, and we will arrange for a replacement at no additional cost.

6. Non-Refundable Items

  • Customized Jackets: Jackets customized to customer specifications are not eligible for returns or refunds.
  • Final Sale Items: Products marked as “Final Sale” are ineligible for return or refund.
  • Gift Cards: Gift cards cannot be returned or redeemed for cash.

7. Return Shipping Costs

  • Customer Responsibility: Return shipping costs are the responsibility of the customer, except for returns due to product defects or errors on our part.
  • Lost or Damaged Returns: We recommend using a trackable shipping service or purchasing shipping insurance. ZenJackets is not responsible for lost or damaged returns.

8. Refund Delays and Issues

  • Bank Processing Times: Once issued, refunds may take 3–5 additional days to reflect in your account, depending on your bank or card issuer.
  • Missing Refunds: If you haven’t received a refund after 10 days, please contact us at zenjackets12@gmail.com or +447466961127 for assistance.

9. Contact Information

  • Customer Support: For any questions about our return and refund policies, you can reach us at:
    • Email: zenjackets12@gmail.com
    • Phone: +447466961127
  • Our support team is available Monday to Friday, 9:00 AM to 6:00 PM (GMT).