At ZenJackets, we are committed to delivering high-quality leather jackets directly to your door. Our goal is to provide a seamless and reliable shipping experience that meets your expectations for quality, timeliness, and transparency.

1. Processing Time

  • Order Processing: Once an order is placed, it undergoes verification, quality check, and packaging. Processing typically takes 1–3 business days.
  • Customization Requests: For jackets with custom designs or sizes, processing may extend up to 5–7 business days to ensure that all details meet our standards.

2. Shipping Methods & Delivery Times

  • Standard Shipping: Standard shipping is available for most locations, with delivery times ranging between 7–10 business days after dispatch.
  • Express Shipping: If you need your order sooner, we offer express shipping with delivery in 3–5 business days. Additional charges apply.
  • International Shipping: We ship worldwide, but delivery times vary based on the destination. International orders may take 10–15 business days, depending on customs and local postal services.

Note: Delivery times are estimates and may vary due to external factors like weather conditions or customs delays.

4. Tracking Your Order

  • Tracking Information: Once your order has shipped, you will receive a confirmation email with a tracking number and a link to track your order.
  • Carrier Updates: You can track the progress of your package at every stage. Contact us if you encounter issues with tracking at zenjackets12@gmail.com.

5. Customs & Import Duties

  • International Orders: Import duties, taxes, and fees are the responsibility of the customer and vary by country. ZenJackets is not liable for any customs-related delays or additional fees.
  • Customs Clearance: Certain items may require customs clearance, which could delay delivery. We recommend contacting local customs for specific information about potential charges.

6. Lost or Delayed Shipments

  • Delayed Orders: We will keep you informed if there is a delay with your shipment and provide alternative solutions if needed.
  • Lost Shipments: If your order is confirmed as lost by the carrier, please contact us at zenjackets12@gmail.com or call +447466961127. We will arrange for a replacement or full refund.

7. Address Changes & Cancellations

  • Address Changes: To update your shipping address, reach out within 24 hours of placing the order. Once an item is shipped, we cannot modify the address.
  • Order Cancellations: Orders may be canceled within 24 hours. For assistance, please email zenjackets12@gmail.com or call +447466961127.

8. Shipping Restrictions

  • PO Boxes: We currently do not deliver to PO boxes.
  • Remote Areas: For deliveries to remote or restricted areas, please contact us before placing your order to confirm availability and potential surcharges.

9. Undeliverable Packages

  • Returned Orders: If a package is returned due to an incorrect address, absence, or refusal to accept delivery, reshipment charges may apply. We will contact you via email to resolve the issue.

10. Contact Us

  • Customer Support: For further assistance, please contact us at:
    • Email: zenjackets12@gmail.com
    • Phone: +447466961127
  • Our customer service team is available Monday to Friday, 9:00 AM to 6:00 PM (GMT).